“Brown-hill Chauffeurs” means Brown-hill Chauffeurs, (“we” or “us”)
Brown-hill Chauffeurs App /Website and services means that the services provided to you by Brown-hill Chauffeurs, comprises of:
“Legislation” means the Acts and any regulations made pursuant to the Acts, including any related local government regulations pertaining to the operation of PHVs.
“PHV” means private hire vehicle.
“Third Party Providers” are independent third parties and include, but are not limited to, independent transportation providers, travel providers, leisure providers, couriers, logistics providers, and/or providers of other mobility services.
“Brown-hill Chauffeurs Transportation Service” means the provision of the passenger journey which is the subject of a booking accepted by Brown-hill Chauffeurs as set out in these Terms.
The Terms and Conditions outlined herein shall apply to and regulate the contractual relationship between “Brown-hill Chauffeurs” and “the Customer”, including any of its authorised personnel and drivers and “the Customer” is any party who accepts an offer of the Company i.e., Transportation Services.
“The Services” shall include, but not be limited to, any and/or all carriage, courier, or delivery ser-vices, provided by the Company to the Passenger during the duration of this Contract.
The Company reserves the right to use the services of third parties (i.e., contractors or sub-contractors) to provide Services to the customers.
By entering the binding contract with Brown-hill Chauffeurs, the Customer agrees to accept the Terms and Conditions.
The Contract shall become binding only upon the booking accepted by the Brown-hill Chauffeurs based upon the reservation made by the Customer. The Contract shall be subject to the Terms and Conditions outlined herein.
A request for a booking constitutes an offer by you (customer) to purchase our Executive Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of our Executive Transportation Services.
Once your offer is accepted by us, we issue text written confirmation of the relevant Brown-hill Chauffeurs Transportation Service via text message or email or push notification from our end at which point and on which date and time, vehicle details, including pick up and drop off points, etc will be forwarded to you, this will automatically construct a binding contract for our Transportation Services to which the Booking relates shall come into existence (“Contract “).
We will inform you of the estimated time of driver arrival and estimated time of journey completion, but these are estimates only and time shall not be of the essence.
There is no obligation on us to accept a Booking and it may be declined for any reason. If a driver becomes unavailable after we have provided you with written confirmation of the Contract, we will endeavour to find you another driver for your Booking. Where an alternative driver cannot be found, we reserve the right to terminate the Contract without compensation to you.
If we cannot accept your Booking request, we will inform you of this and will not charge you for our Transportation Services. Your Contract will end when the passenger journey ends or as otherwise may be provided for in these Terms.
The price for the Contract (which will include VAT) will be provided to you via our mobile applications, websites, email or phone before you place your Booking request, this may include relevant surcharges (including airport pickup, drop-off, tunnel tolls, parking, or other airport charges) and/or tolls, road charging schemes, including congestion charge, charges for low emission or similar zones, and road tax.
You may be charged a different amount than the price provided in certain situations, including but not limited to, material changes to the pick/up drop off point, route taken, driver waiting time, stops or traffic. In this situation, the rates that will apply will be available to you via our mobile application, websites, telephone or by email.
These may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for the transportation services or you may contact us by email or phone for the current rates.
Additional charges may also apply, for instance if you, or any passenger, soils, contaminates, or damages a vehicle, in which case you may be charged for such damage, as well as for a cleaning fee.
Our accepted payment methods are set out on our customer App or website e-booking. When you make a Booking request, we may need to verify your payment method by issuing a temporary authorisation hold from your bank for the amount of transportation services you required.
However, if you are making phone or email booking with us, initially we confirm you the journey details and amount we charge you for the transportation services and process your payment via the acceptable method of payment.
When a driver has completed the Transportation Services, and if you think a payment is incorrect, please contact us promptly to let us know.
Your right to cancel a Contract depends on when you decide to end the Contract, a reservation placed by the you, and can be cancelled only after its acceptance by the us. Such cancellation shall not be binding unless expressly agreed by us by email or calling our control office.
All cancellations initiated by you shall be subject to a cancellation fee, its exact amount depending on the length of the notice period given by you to Brown-hill Chauffeurs.
Brown-hill Chauffeurs reserves the right to charge the following cancellation fees:
Non-contact by the Customer shall be regarded as a “no show” and shall be subject to a full cancellation fee (100% of the quoted price)
Full cancellation fee (100% of the quoted price) shall apply if the Company refuses to carry any of the items listed in clause.
All other cancellations are subject to the minimum cancellation fee of 12 pounds sterling.
If Brown-hill Chauffeurs is not at fault, you do not have a right to change your mind, you can still end your Contract, but you may be charged a cancellation fee in accordance with our cancellation policy.
To cancel your Contract by emailing us to Info@brown-hillchauffeurs.co.uk Brown-hill Chauffeurs will make refunds due to you as soon as possible, where applicable.
Brown-hill Chauffeurs may end your Contract in certain circumstances, as provided for in these Terms. If Brown-hill Chauffeurs the Contract, Brown-hill Chauffeurs will refund any money you have paid in advance, but it may deduct or charge you as compensation for the net costs it incurs if you have broken the terms of the Contract.
Brown-hill Chauffeurs also provides to you certain booking services which include:
Accepting Bookings requested by you (which include Bookings requested in advance by you using the “future booking” by inputting future date and time and type of service is required but without prejudice to Brown-hill Chauffeurs rights at its sole and absolute discretion to decline any such request and/or cancel an accepted Booking.
Keeping records of Bookings, remotely monitoring transportation services booked using the Brown-hill Chauffeurs app; Receiving and dealing with feedback, questions, and complaints from you relating to Bookings accepted by Brown-hill Chauffeurs, which may be made available via customer app at when journey is completed and managing any lost property queries, (Together the “Booking Services”)
To avoid being billed for a ‘no-show’, customers should contact us immediately to our call control office on +44 7877 622145
Refund will be issued on the following grounds.
If there is a problem with BROWNHILL GROUP LIMITED, or if you have a complaint, please contact us on the details set out in the “About Us” section above.
Please note, that all private hire vehicles are required by law to hold and maintain PHV insurance for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your driver’s insurance details to progress matters. We will not be liable for any matters covered by your driver’s PHV insurance unless and until you have exhausted all potential remedies related to motor accidents
Brown-hill Chauffeurs, and its affiliate entities, are not liable for business losses. Brown-hill Chauffeurs Transportation Services are provided only for business or private use.
You provide the card details and the cost of each transfer is debited form your card upon booking with a 2% card processing fee.
Account queries will only be considered if raised within our 14 days credit terms.
Upon completion of each journey the customer may be asked to sign a payment authorisation dock-et as a proof of the journey and for the approval of any journey extras.
Prices will be reviewed at the end of each calendar year.
Brown-hill Chauffeurs cannot be held responsible for the misuse of the account facility by the employees of the account.
You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
This copy of our current “Terms & Conditions” is issued to customers on opening an account with us and governs our general terms of business and revised “Terms & Conditions” will be circulated to account holders.
