Please read these Terms and Conditions carefully before using or requesting our services. These services are available to you via the Brown-hill Chauffeurs Mobile Application or website. This document includes important information about the services we provide, your rights, and other essential details
Brown-hill Chauffeurs Offers Executive Transportation services, you are contracting directly with Brown-hill Chauffeurs for the provision of our services.
Brown-hill Chauffeurs or their passengers reserve the right to cancel the journey prior to booking time (see below CANCELLATIONS AND CANCELLATION CHARGES), However, drivers may refuse the journey but exclude their right to cancel the journey/booking made by the customer as Brown-hill Chauffeurs.
Brown-hill Chauffeurs is responsible for the journey/bookings once accepted, all bookings accepted by Brown-hill Chauffeurs, gives rise to legal binding contract between Brown-hill Chauffeurs and the customers.
Any method or source you use to make booking with us such as our App/Website Services, email, or control office booking, you confirm that you accepted our Terms.
However, if contacting you is mandatory, we will do so by phone call, text message or email, using the details you provided to us on registration for our mobile application. When we use the words “writing” or “written” in these terms, this includes emails or texts.
Brown-hill Chauffeurs is a Private Hire vehicle Operator providing Executive Transportation Services to our clients/customers within the United Kingdom only, you will be in directly contracting with the Brown-hill Chauffeurs which has accepted your booking as the relevant private hire vehicle operator licence issued by TFL.
By entering into a contract with Brown-hill Chauffeurs, you agree to the Terms and Conditions set out in this document.
The contract becomes binding only when Brown-hill Chauffeurs accepts your booking based on your reservation request. These Terms and Conditions will govern the entire agreement.
A request for a booking constitutes an offer by you (customer) to purchase our Executive Transportation Services in accordance with these Terms. This Booking request will set out the main characteristics of our Executive Transportation Services.
Once we accept your offer, we will send you a confirmation by text message, email, or push notification. This confirmation will include details such as vehicle information, pick-up and drop-off locations, date, and time. At this point, the contract between you and Brown-hill Chauffeurs is established.
We will provide you with estimated times for driver arrival and journey completion. However, these times are for reference only and are not guaranteed.
Brown-hill Chauffeurs is not obligated to accept every booking request. We may decline a booking for any reason. If the assigned driver becomes unavailable after we confirm your booking, we will try to find a replacement. If no driver is available, we reserve the right to cancel the contract without compensation.
You can only cancel or amend a confirmed booking if a driver is unavailable. In such cases, we will notify you via text, email, or push notification that your booking has been cancelled.
If we cannot accept your booking request, we will let you know and you will not be charged. Your contract with us ends once the journey is completed or as otherwise outlined in these Terms.
We will provide the total cost of the transportation service, including VAT, before you confirm your booking. This price may include additional fees such as airport pick-up and drop-off charges, tunnel tolls, parking, congestion charges, low-emission zone charges, or road tax.
In some situations, such as changes to your pick-up or drop-off location, traffic delays, waiting times, or stops during the journey, your final charge may differ. In such cases, the updated rates will be shared via the mobile app, website, phone, or email.
Rates and pricing may change from time to time. It is your responsibility to stay informed about current rates. You can also contact us directly via phone or email for pricing information.
Additional charges may apply if a passenger soils, damages, or contaminates the vehicle. In such cases, cleaning or repair fees will be charged.
Our accepted payment methods are listed on our mobile app and website. When you make a booking, we may request a temporary authorisation hold from your bank to verify your payment method.
For phone or email bookings, we will first confirm the journey details and total cost. Once confirmed, we will process your payment using an approved payment method.
If you believe there has been an error in the payment after the service is completed, please contact us promptly so we can investigate and resolve the issue.
The Customer may open an Account with Brown-hill Chauffeurs are subject to credit check and approval, However, The Customer may open one of the 2 types of Accounts with Brown-hill Chauffeurs:
At the end of each month, Brown-hill Chauffeurs will send an invoice which has to be settled within 14 days from the issuing date. There is an account management fee of 6% if the invoice is settled by direct debit, Otherwise, the fee is 12%. The minimum administration charge will be £4.00 per invoice. 3% monthly interest might be applied for late payments
The Contract shall be governed by the laws of England and Wales.
The Company reserves the right to revise the Terms and Conditions at any time, at its own discretion and without giving any prior notice to the Customer.
